Privacy Policy | mBit Casino

Information we may collect

The information handled by mBit Casino depends on how a player uses the website and services. Some information is provided directly by the player, while other information is collected automatically when the website or account is used. We aim to collect information that is relevant to operating the account, providing support, protecting the service and meeting applicable requirements.

Account and identity information

Basic account details, such as a player name, date of birth, country or region, and account login information.
Contact information supplied when an account is created or when a player contacts support.
Information used to verify identity, age, eligibility and account ownership.
Verification documents or information extracted from those documents where checks are required.
Details about player preferences, account settings, responsible gaming choices and communications preferences.

Payment and transaction information

When a player deposits, withdraws or otherwise uses a payment service, we may handle payment and transaction records. These may include the transaction amount, date, status, payment method, account history and information needed to confirm that a payment is authorised. Payment information may be processed through payment service providers. Where possible, sensitive payment credentials are handled by the relevant provider rather than being stored directly on the casino website.

Technical and usage information

We may receive device and connection information, including an internet protocol address, browser type, operating system, device identifiers, language settings, approximate location, pages visited, time spent on the website and information about interactions with the service. We may also record login events, security events, error reports and other technical details needed to keep the website reliable and secure.

How and why information is used

Personal information is used for legitimate and necessary purposes connected with providing an online casino service. The exact use depends on the type of information and the situation. We do not use personal information for purposes that are unrelated to the reason it was collected unless the use is permitted or required by applicable requirements.

To create, maintain and administer a player account.
To provide access to casino features and account services.
To process deposits, withdrawals and other account transactions.
To confirm identity, age, account ownership and eligibility.
To perform anti-fraud, anti-money-laundering, security and risk checks.
To detect unusual activity, unauthorised access, technical abuse or attempts to misuse the service.
To provide customer support, respond to questions and investigate complaints or account issues.
To communicate about account activity, service notices, security matters, policy changes and other operational information.
To send promotional communications where permitted and where the player has not withdrawn the relevant consent or preference.
To understand how the website is used, improve its performance, test features and fix errors.
To keep records, meet legal and compliance obligations, and respond to lawful requests.
To protect the rights, property, safety and systems of mBit Casino, its players and relevant service providers.

Some checks may involve comparing information supplied by a player with information from verification, payment, fraud-prevention or other specialist service providers. These checks help protect accounts and the wider service. If information is not supplied when it is reasonably needed, we may be unable to open an account, complete a transaction, provide a requested service or respond fully to a request.

Marketing communications

Marketing messages may be sent only where allowed and in line with the player's communication choices. Operational messages, such as account, security or service notifications, may still be sent when marketing consent has been withdrawn because they are necessary for managing the account or providing the service. Players can ask to stop receiving marketing communications at any time by using an available unsubscribe option or by contacting us.

Sharing, security and international handling

We may share relevant information with service providers that help operate the website and support players. These providers may assist with payment processing, identity and verification checks, fraud prevention, technology, hosting, analytics, customer support, communications and security. They should receive only the information needed for their role and should handle it according to appropriate contractual, technical and organisational safeguards.

Information may also be disclosed where necessary to protect the service, investigate suspected fraud or unlawful activity, enforce applicable terms, resolve disputes, comply with a lawful request, or protect the safety and rights of players and other people. If the business or part of its operations changes ownership or structure, relevant information may be transferred as part of that change, subject to appropriate privacy protections.

Some service providers may process or store information outside Australia. Where this occurs, reasonable steps should be taken to protect the information and require appropriate handling. Privacy protections in another country may differ from those in Australia. By using the service, players acknowledge that information may be handled by providers in locations needed to operate the website, process transactions, perform checks or provide support.

Protecting information

Reasonable administrative, technical and organisational measures may be used to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, account security processes, encryption or secure transmission where appropriate, monitoring, staff controls and service-provider requirements. No website, online account or electronic transmission can be guaranteed to be completely secure, so players should use a strong, unique password and keep login details confidential.

Players should also take reasonable steps to protect their own devices and accounts. This includes keeping software and browsers updated, avoiding the reuse of passwords, signing out on shared devices and notifying support if unusual account activity is noticed. We may use security information to investigate incidents and help prevent further unauthorised access.

Cookies and data retention

Cookies and similar technologies

The website may use cookies and similar technologies. A cookie is a small file placed on a device that can help a website remember settings, keep a session working, measure activity, improve performance and support security. Some cookies are necessary for core account and website functions. Other cookies may help with analytics, preferences or communications.

Players can manage or restrict cookies through their browser settings. Blocking or deleting cookies may affect the way some parts of the website work, including login, preferences or other account features. Browser controls may allow a player to delete existing cookies, block future cookies or receive a notice before a cookie is stored. The available controls depend on the browser and device.

Keeping information

Personal information is kept for as long as it is reasonably needed for the purposes described in this policy, including account administration, support, security, dispute handling and record keeping. When information is no longer needed, it may be deleted, anonymised or securely disposed of, subject to technical and operational limitations.

Closing an account does not necessarily result in the immediate deletion of every record. Some account, verification, payment, transaction, security and support records must be kept for a period required by law or for other permitted record-keeping purposes. This can apply even after an account is closed. Information that must be retained will be protected and used only for the relevant purpose.

Your privacy rights and how to contact us

Players may have rights in relation to personal information held about them. Depending on the circumstances and any applicable exceptions, a player may ask us to explain how information is handled, provide access to information, correct information that is inaccurate or incomplete, delete information that no longer needs to be kept, or stop using information for certain purposes.

Making a data request

To exercise a privacy right or ask a question about personal information, contact support@mbitcasino.click. In your message, describe the request clearly and include enough information for us to identify the relevant account or records. For security, we may need to verify the identity of the person making the request before providing information or changing account details.

Access: ask for a copy of personal information held about you, subject to applicable limits and verification requirements.
Correction: ask us to correct, update or complete information that is inaccurate, outdated or incomplete.
Deletion: ask for personal information to be deleted where it is no longer needed or where deletion is otherwise available. Deletion may not be possible for records that must be retained by law or are needed for security, dispute resolution or another permitted purpose.
Marketing consent: withdraw consent to marketing communications at any time. This does not automatically stop operational or account-related messages that are necessary to provide the service.

We will review and respond to privacy requests within a reasonable time. The outcome may depend on the type of request, the information involved, account security, technical limitations and any legal or operational requirement to keep or use the information. If a request cannot be completed in full, we will aim to explain the relevant reason in clear terms.

Policy updates

This Privacy Policy may be updated when services, technology, legal requirements or information-handling practices change. The latest version will apply when it is published on the website. Players should review this page from time to time, particularly before continuing to use the service after a significant change.